Terms & Conditions

Quality Assurance

We choose and work with the highest quality flowers and foliage’s.

We source the finest and freshest blooms from the best local flower farms and overseas growers. Availability is subject to seasonal changes.
We support local growers but sometimes we are unable to obtain a particular flower, color or variety, in this case please trust that we will make a suitable substitute of equal value where necessary.

The photos are a guide only as each arrangement is unique and individual.


Bloom Town will not leave flowers in adverse heat or other weather conditions e.g. heavy rain or hail, if the recipient is not home as this will affect our gorgeous flowers. The flowers can be collected from our shop, or another delivery may be arranged which will incur an additional delivery fee when someone is home to accept them.


Should there be any queries or concerns, please call us directly on 82784970 and we will do our best to address the issue as soon as possible. We are happy to offer advice as best as we can with any flower or plant questions and how to care for them.


To facilitate a safe and successful delivery please provide clear address’s and helpful notes e.g. if there are pets, gates, locked entrances, a sheltered place to recommend to leave flowers if no- one is home and a contact phone number. If the delivery address is difficult to find, please note helpful directions for the courier.

Delivery Problems

If we have been given the wrong information regarding the recipients address, our courier will do their best to do the delivery but cannot guarantee they will arrive at the correct destination. In this situation, we will call you to discuss the next move, the flowers may be picked up from our shop, or another delivery may be arranged (which will involve an additional delivery fee).

If no-one is home but the courier has safe access to the home, the flowers and gifts will be left with a water source in a safe place, not visible to passing traffic and a card will be left in the letter box. We will phone you to advise on where the flowers have been left.
If incorrect numbers, address, locations or any delivery information is supplied, Bloom Town cannot be held liable for failed deliveries.

If flowers or gifts are unable to be delivered due to no recipient being home or lack of access into a property, Bloom Town cannot be held accountable for the non-delivery and the courier will charge an additional fee which will be required for redelivery. Depending on where your delivery is going, the first one or two items will remain the same delivery price but then each extra item will be $5 each.

Delivery & Pickup Days

We deliver to all suburbs of Adelaide. You can order flowers to be collected or delivered Monday – Saturday. We cannot accept exact time requests without an additional charge by the courier, but we do our best to ensure our flowers are delivered as quickly as possible once leaving our shop. It is best if the location we deliver to can be accessed any time of day (within business hours).

We can guarantee same day deliveries for local orders placed by 12pm and will do our best for outer suburbs depending on the courier’s schedule. To ensure a delivery on a particular day, please give 24 hours’ notice.

We do not deliver on public holidays, Sundays or when Bloom Town is not open.

Large Orders / Events / Corporate

If you require multiple flower arrangements, cards or long messages please call us on 8278 4970 and we will assist you with placing your order over the phone. If you wish to organize a special event, we would welcome the opportunity to discuss this in person or over the phone.

Delivery of Alcohol

If you would like alcohol as a gift along-side your flowers, it can be delivered, but Alcohol cannot be collected from the shop, due to the liquor licensing act. The recipient must be at least 18 years old to accept the alcoholic product on delivery. If no one is home, the alcoholic items cannot be left on site and another delivery will need to be arranged when someone is home to receive them.

This will incur an additional delivery fee for the courier to re- deliver.

Gift Vouchers

Our gift or promotional Bloom Town vouchers are only valid for 12 months from date of purchase.